Privacy Policy

KENOCHA (hereinafter referred to as "our company") asks users to provide a minimum amount of personal information so that users can use it with peace of mind.
We take the utmost care in protecting the personal information you provide.
We have established a personal information protection policy as follows, and all employees will work to protect personal information.

Definition of personal information

"Personal information" is information about a living individual that can identify a specific individual by name, address, etc. contained in the information, and can be easily compared with other information. It means something that can identify a specific individual.

Collection of personal information

In order to provide our customers with functions and services, we may collect the following personal information to the extent necessary. Collection will be done by lawful and fair means after specifying the purpose of use.

■ Name ■ Address ■ Telephone number ■ Email address ■ Password ■ Delivery information ■ Transaction history and content with our company ■ Inquiry history and content to our company ■ Posting history and content of questionnaires and reviews ■ Workshop and event participation history ■ Information related to the operation when accessing the Company's website and the terminal used by the customer ■ Information such as the customer's action history on the Company's website and other websites obtained using cookies ■ Information to providers regarding employment applications Communication, provision of information, management of recruitment information Employment, labor, retirement and other employment management of our employees ■ Information necessary for inter-company transactions

Purpose of use of personal information

We will use your personal information within the following scope.

■ To receive and ship products, settle payments, and respond to various inquiries. ■ For personal authentication. ■ To manage member registration and change of member information for using member functions. ■ Regarding membership programs, products, and services. For the planning and operation management of campaigns, events, and questionnaires ■To notify winners of various campaigns and to send prizes, survey samples, etc. ■To provide updated information, new product information, campaign information, questionnaires, etc. regarding products, services, events, etc. To provide guidance (mail magazines, direct mail, etc.)
■ To distribute advertisements related to products and services that match customer hobbies and preferences by analyzing attribute information and behavior history, etc. ■ Surveys for the purpose of developing products and services, improving quality, and enhancing customer convenience , to analyze and create statistical data; ■To respond to customer opinions, requests, inquiries, etc.; and for other communications; for management, etc.

If you would like to correct or delete the personal information entrusted to us by you, please contact us using the contact details below.
In addition, if you have registered as a user, you can correct your address and other shipping information from My Page on this site. from within).

Management of personal information

We will strive to keep your personal information accurate and up-to-date, and will take necessary and appropriate security control measures to protect it from unauthorized access, falsification, leakage, loss and damage.
We take rational, organizational, physical, human, and technical measures for the safety management of personal information entrusted to us by our customers. We will strive to prevent dangers such as intrusion, loss, falsification, and leakage of personal information.

Provision of personal information to third parties

We will not disclose or provide your personal information to any third party (excluding the recipient in the case of the following paragraph) without your consent, except in the following cases.

■ When it is necessary for legal requests or legal procedures ■ When it is necessary to protect human life, body or property and it is difficult to obtain the consent of the person ■ Public When it is particularly necessary to improve hygiene and promote the sound development of children When it is deemed necessary to protect our rights, property and services due to the customer's violation of laws and regulations or our terms of use

Provision and supervision of consignment/joint use

We may provide your personal information to a specific person in the following cases.

■When personal information is provided as a result of entrusting all or part of the handling of personal information to the extent necessary to achieve the purpose of use specified and announced to the customer in advance ■Business due to merger or other reasons When personal information is provided with the succession of ■ When shared use with a specific person. However, in this case, we will not be responsible for the fact that personal information will be provided to a specific person, the items of personal information that will be used jointly, the scope of those who will jointly use it, the purpose of use of those who will use it, and the management of personal information. We will notify the customer in advance of the name of the person who owns it, or put it in a state where the customer can easily know it.
In addition, we will outsource all or part of the handling of personal information within the scope of the purpose of use in service provision operations such as sales of various products and services, product delivery, response to inquiries, and marketing operations such as advertisement distribution.
In that case, based on our regulations, we will only outsource to contractors who meet the conditions, and we will conduct necessary and appropriate supervision.

Disclosure, Correction, Suspension of Use, etc. of Personal Information

We will respond to requests for notification of the purpose of use of personal information, disclosure, correction, addition or deletion of content, suspension of use, etc. (hereinafter referred to as "disclosure, etc.") from the customer himself/herself.
If you wish to request disclosure, etc., please contact us using the inquiry form below. After receiving your request at the counter, we will separately provide you with the “Personal Information Disclosure Request Form” prescribed by our company and the documents necessary for identity verification.

*The member information registered for each service can be checked by the customer by logging in to the service, and some can be changed.

<KENOCHA Personal Information Inquiries>

Please fill in the necessary items on the disclosure request form sent by our company, enclose your identity verification documents, and mail it to the following address. Please note that you will be responsible for the cost of sending the documents.

5-2-28 Kitakagaya, Suminoe Ward, Osaka City, Osaka Prefecture Chidori Bunka 102
KENOCHA Personal Information Inquiry Desk

Acquisition and use of cookies and action history

We may use cookies and other identifiers (hereinafter referred to as "cookies, etc.") in order to provide better services to our customers, but these are not information that can identify individuals such as names and dates of birth. We will never infringe on your privacy.
In addition, we have introduced various access analysis tools provided by third-party companies, and these tools also use cookies, etc. to automatically acquire behavioral information of customers who visit our website. The use of cookies, etc. by these third party companies will be done in accordance with the privacy policy of the third party company and will not be used for purposes other than the intended purpose.
If you do not wish to obtain information through cookies, etc., you can change the settings of your browser. Please refer to the official support page of each browser for details on how to check the settings and how to disable them.
Please refer to each company's website for privacy policies regarding various tools and services provided by third-party companies used by the Company.
In addition, customers can disable the use of cookies in online advertisement distribution on the opt-out (distribution stop) page described on the site of the third party company below.

(Shopify Japan Inc.)

privacy policy

(Google Inc.)

privacy policy

Google Ad Settings

Google Analytics

(LINE Corporation)

opt out page

About using SSL

We use SSL (Secure Sockets Layer) technology to ensure security when entering your personal information on our website in order to prevent the information you enter from being intercepted, obstructed, or falsified. .

* SSL is a function that encrypts information to prevent eavesdropping and data falsification. By using SSL, information can be transmitted more safely.

Changes to privacy policy

This privacy policy is subject to change as necessary due to changes in laws and other reasons. The revised privacy policy will be announced on our homepage.

Information on businesses handling personal information

5-2-28 Kitakagaya, Suminoe Ward, Osaka City, Osaka Prefecture Chidori Culture 102 KENOCHA
Representative Yasutaka Kaneda