distributor
KENOCHA (https://kenocha.net)

General Manager <br/>Yasutaka Kaneda

Address <br/>5-2-28 Kitakagaya, Suminoe Ward, Osaka City

phone number
080-8410-1312

email address
contact@kenocha.net

Necessary charges other than product price
The shipping fee, cash on delivery fee, or various settlement fees will be borne by the purchaser.

payment method
・Credit card payment (VISA / MASTER / AMERICAN EXPRESS)
・Shop Pay, Apple Pay, Google Pay, Paypal
・Bancontact, iDEAL

payment deadline
Please contact your company directly.

sales volume
Depending on the product, the number of stocks is limited. Please check the product page for stock.

Product delivery time
Basically, it will be delivered in 5-7 business days after ordering, excluding weekends and holidays.

*Delays may occur due to weather, traffic conditions, and delivery company circumstances. Thank you for your understanding.

cancellation, return
Order cancellations can be accepted if you contact us by noon the day after the order date.
In addition, unless the product is defective, basically we cannot accept returns.
Although we pay close attention to the details before shipping, the product is prone to dents and cracks during delivery. We do not accept returns or exchanges for dents, cracks, or peeling off the outer box seal. In addition, due to the nature of food, we do not accept returns or exchanges due to customer's convenience. Thank you for your understanding.
If the delivered product is defective, or if you receive a different product, we will exchange it as soon as possible. Please fill out the following and contact us at (contact@kenocha.net) within one week of receipt.

"Order number, name, address, product name, reason for exchange (product photo)"

In addition, if there is no stock that can be exchanged, we will respond with a refund. We cannot accept returns other than the method specified by us.

return shipping
We will pay for the items that we have contacted and confirmed.